Hi! Welcome to my piece of the web. If you are reading this, then I am sure you are here for a reason. So without further delay, let me introduce myself……or –> (Cliff Notes version…)
My name is Bryan. I have been involved with IT in some capacity for over 20 years. For the past 10 years, I have plyed my trade with the State of Oklahoma, as a Tier 3 Server Engineer. I work with our various agencies, boards and commissions in providing technical solutions and designs to assist in fulfilling their missions. This involves research, attending planning meetings, working with our various technical and account teams, all to come up with a manageable and supportable enterprise infrastructure. Once a solution is agreed upon, I work with our Operations teams to bring that solution to life, utilizing VMWare, SCCM, Altiris, Windows / Linux operating systems, or other technologies such as the Azure Cloud.
I also currently serve as an adjunct professor at Moore Norman Technology Center, where I work with our Business and Industry groups, to provide technical training and certification courses, such as CompTIA A+, Network+, Security+, Cloud+,CySA+ and Project+.
Prior to being a Server Engineer, I was given the opportunity to stand up and manage something called the “Information Technology Operations Command Center” or ITOCC for short. The ITOCC was tasked with being a proactive monitoring, alerting and incident response division for all State IT services. We integrated our Security Operations Center, QA, Workstation, Networking, App Dev, Service Desk and Server Support groups to foster cross-team collaboration and communication. This allowed our service desk to decrease response time to critical events, shorten time to resolve issues by having direct access to other service teams and increase customer satisfaction. By utilizing various commercial monitoring and alerting software such as SolarWinds, Nagios, Pager Duty, Cisco Prime and Junos Space, and custom internal applications, we were able to provide a success rate average of 90%+ for all of our key performance indicators (PKI).
Before the above, my time with the State was focused heavily on projects and tasks related to the consolidation of all state IT functions into a common shared services model, as mandated by HB1304 and HB2109. This involved performing numerous Active Directory consolidations into a common shared AD forest, as well as migration of other services, such as e-mail, file and print services, VPN, VoIP and Unified Communications. To support such a consolidation, lots of time and planning went into building out a new centralized data center. We decided to standardize on a combination of IBM and Dell blades, servers and storage running VMWare, as a base to support the consolidation efforts. The consolidation provided an opportunity to work with all manners of vendor hardware including, Dell, IBM, Lenovo, HPE, Nutanix, Equalogic, NetApp, F5, Juniper, Aruba, Extreme, Cisco, Avaya, ATT, Cox and various other hardware and software vendors.
I managed a team of 16 talented technical professionals who specialized in supporting the state wide Active Directory, VPN, Email, Print and Instant Messaging systems. My team also provided account creations, deletions, updates as we as managed file permissions and access to network resources. I was responsible for performance management, time keeping, discipline and all the other unique opportunities and duties that come with being in management.
Jumping even further back in time, I spent a couple years working as a Tier 3 / Backup technician for Dell Computers, Inc., supporting their Commercial and Enterprise customers, mostly with server hardware and Windows support.
I spent a couple years working various DoD IT contracts for Tinker Air Force Base, where I performed all manner of roles from Phone and Help desk support, to onsite repair and installation of equipment, to network support. Beyond this most of my IT experience was in supporting either my local high school or working with various retail outlets, such as Radio Shack and Best Buy.
So there you have it. The narrative version of my resume. Of course there is also the cliff notes version! Leave me a comment or drop me a note.